За нас
At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Описание на позицията
- Manage high-priority, complex incidents and problems for customers using our support portal, ticketing system, or communication tools (phone, email, etc.).
- Take ownership of high priority or critical customer issues, isolate product issues at network/hardware/software level, ensure timely service restoration and resolution by using a systematic problem-solving approach
- Replicate customer environments and issues in lab and collaborate with Engineering teams in providing bug fixes on software issues reported by customer
- Collaborate with Service, Account and Product Managers on high-profile technical issues, and participate in customer meetings to lead technical discussions
- Enhance and sustain proficiency in core products and technologies, and identify any training requirements as the technology evolves
- Contribute to technical documentation (FAQs, Solutions, Knowledge Base) for internal and/or external use
- Suggest ways to improve team performance and increase customer happiness. Work with various technical teams within HPE regarding new products and feature improvements for reliability, availability, and serviceability
