Sutherland Global
HR Back-office Coordinator with German (non-voice)
други в България
длъжност на пълно работно време

HR Back-office Coordinator with German (non-voice)

други в България длъжност на пълно работно време

Описание на позицията

Company Description

Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers’ customers, continuously accelerating growth through cutting-edge solutions and robust automation.

An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. Over 2,000 employees are working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages.

Job Description

We would like to offer you the opportunity to join the Sutherland Team. Your role will be related to back-office activities with no direct connection to end customers.

This role is hybrid and requires occasional presence in one of our offices in Sofia, Varna, or Burgas, with the majority of the time being work from home.

Responsibilities:
Respond to partners’ queries and questions in a timely and professional manner
Project a professional company image through email interaction
Prioritize tasks and collaborate with other teams when needed
Qualifications:
Very good level of German (at least B2 level)
Knowledge in English (B2 level)
Ability to multi-task and to make quick decisions
Attention to details
Previous experience in customer service is an advantage
Communication skills and the ability to maintain a good relationship with customers and support them in finding the best solution
Ability to present complex information simply and understandably
You will GET:
Work-from-home option
Long-term job security with a permanent contract
Very competitive salary
World-class on-the-job training;
Additional health insurance and life insurance
24 days of paid annual leave, 3 of which are wellness days.
Food vouchers
Clear career path within the company
MORE reasons to join our team:
Fully digital employee services through eSignature
Employee assistance program, including 24/7 access to psychological support
Employee discounts portal featuring over 20 exclusive discounts
Employee referral program
Rewards and recognition program
Relocation package if you are relocating from another city or country
Multisport card partially covered by the company
In-house learning and development portals with training options for Certification
Multiple events organized for employee engagement as well as wellness initiatives
Gift for birth or adoption
Corporate social responsibility events and teambuildings
Exposure to global business knowhow

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