Take your next career step at ABB with a global team that is
energizing the transformation of society and industry to achieve a
more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
If you are motivated beginner, the position will be a solid base for a future strong career in a global company.
The Customer Support Specialist is the first point of contact for internal and external customers and business partners of the organization. You will support our business customers to ensure their orders are fulfilled
• Processing customer orders in SAP, requests for the delivery of
goods, invoicing process, organizing supplies. Contacting with
suppliers of the products / services if necessary.
• Availability and scheduling information within established guidelines
• Applying all principles and company policies for customer service
• Preparing and analyzing regular statistics using available tools and collecting relevant information
• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation
• Observing the overall process and trends across inquiries and identifying improvement areas