HYBRID MODEL | FULLY REMOTE NIGHT SHIFT OPTION | MEDICAL INSURANCE | TRANSPORT ALLOWANCE | CAREER DEVELOPMENT
Your mission
Support business travelers around the world and make sure every journey runs smoothly — from flights and hotels to train travel and everything in between.
You’ll provide high-touch B2B customer care before and during business trips, helping travelers get where they need to be, on time and stress-free.
• Support business travelers via 50% calls and 50% emails
• Handle around 3 cases per hour
• Work on either call-focused or email-focused days, depending on the schedule
• Find solutions for flights, hotels, train travel and other travel arrangements
• Deliver professional, personalized customer support
• Use travel systems and tools to manage customer requests efficiently
• German C1 — fluent written and spoken
• English B2
• Strong verbal communication and active listening skills
• Experience in travel, airlines, hospitality or a similar field is an advantage
• Knowledge of GDS systems such as Amadeus, Galileo, Sabre, Worldspan or Apollo is a strong plus
• Good computer and MS Office skills
• Organized, analytical and confident in decision-making
• Team player with a positive attitude
• High school education
• Fully remote option if you choose to work night shifts only
• Hybrid working model available after 6 months
• Medical plan fully covered by the company
• Transportation allowance and Life Insurance
• Career development opportunities
• Modern, bright and well-equipped workplace
• Join a global Business Travel organization serving companies across 60+ markets
Your working model
Hybrid — W@H becomes available after 6 months.
Prefer night shifts only? You can work fully remotely.
Training starts with 4 weeks in the office. For candidates comfortable with a longer onboarding journey, the training may extend to 12 weeks, with a few short breaks included.
A good move for you if…
You have a passion for travel, enjoy solving problems and want to combine international B2B customer care with the opportunity to build a career in the Business Travel industry.
Let's talk
Send us your CV in English and include reference number GS_.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Телефон: 0884978869
