Astrea Recruitment
International Service Representative with German, Arabic Italian, French, Spanish, Turkish
София
длъжност на пълно работно време

International Service Representative with German, Arabic Italian, French, Spanish, Turkish

София длъжност на пълно работно време

За нас

Astrea Recruitment was established in 2007 with a primary mission – to stand out from the crowd. We have embraced this vision as the driving force behind our commitment to always be available to our clients and partners, offering them valuable advice and guidance for critical decision-making.

As our client, a visionary in the BPO industry, continues to bring fresh insights and innovative solutions, we are seeking creative, open-minded, and motivated tech enthusiasts for the position of International Service Representative. If you have fluency in German, Arabic Italian, French, Spanish, Turkish and English, we want to hear from you!

Отговорности

Engaging with customers via phone, live chat, or email
Providing friendly and comprehensive answers and solutions in a timely manner
Ensuring accurate documentation of each customer interaction
Escalating customer issues when necessary and following up with appropriate actions
Adhering closely to escalation guidelines and assessing cases for efficient resolution
Staying updated on daily product and service updates, collaborating with the team and team leader to maintain effective communication and feedback loops

Изисквания и необходими умения

Fluency in German, Arabic Italian, French, Spanish, Turkish and English
Previous experience in a call center environment or similar role is advantageous
Active interest in technology and familiarity with computing technology is a plus
Creative and open-minded approach to work and customer interactions
Goal-oriented with a drive for continuous learning and improvement
Strong proficiency in MS Office applications, particularly Word and Excel

Ние Ви предлагаме

Competitive remuneration and performance-based bonuses
Additional health insurance including dental care
Flexible shifts available throughout the week, including the option for remote work
Food vouchers, transportation allowance, and a multisport card
Various learning and training opportunities, with potential for career advancement
Supportive and stimulating work environment in a modern, comfortable office space

If you are interested, up for the challenge, and confident in your suitability for this role, don't hesitate to send us your detailed resume in English (ref. N SM_CCSIFGE). Only shortlisted candidates will be contacted in a timely manner. All information will be handled in accordance with the guidelines set by the Commission for the Protection of Personal Data (Astrea Recruitment - reg No 1809).

Информация за контакт

Телефон: 0885 865 066

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