IT Service Assurance and Process Management Trainee
стаж на пълно работно време

IT Service Assurance and Process Management Trainee

София стаж на пълно работно време

За нас

Do you want to become a part of the big world of the telecommunications sector? If you are looking for a proper internship with real tasks and challenges to help you find the balance between the theory learned at the university and the practice in large companies - Hub by Yettel gives you a chance to get this opportunity.

Get ready for a unique 12-month journey, starting this November!


Role Overview:
IT Service Assurance and Process Management Trainee will perform analysis for network performance Key quality indicators and customer complaints, where the aim is to be able to report service-related indicators that are reflecting the real customer experience using Yettel network and having in-depth analysis for customer complaints.

Your responsibilities will be:
• Analysis of the network raw data we have, understanding it, and organizing it if needed.
• Discussing with the experts in the field to decide how Key quality indicators can be created depending on the data we have.
• Implementing the network quality indicators and extracting meaningful reports.
• Automating the report generating
• Analysis of customer complaints to be able to have a deep through analysis of them
• Automating customer complaints report that will be generated on regular base.

Изисквания и необходими умения

We expect from you:

• Student/Graduating in Telecommunication, Information Technology, computer or data science or equivalent to those.
• Basic knowledge in SQL is preferred
• Great commands in MS Office (Excel, Word, PowerPoint)
• Very good understanding in English – spoken and written
• Attention to the details and accuracy
• Willing to learn and work in a very dynamic, result-oriented team
• Willing to learn about telecom business

Ние Ви предлагаме

Our offer:
• 12-months full time, paid labor contract as part of our internship program
• Full benefit package
• Engaging work environment where we work and have fun
• Professional team, where you can learn, try new things and add value
• Flexible working time

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.

Информация за контакт

Телефон: 359895401482

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