Astrea Recruitment
Junior Customer Experience Associate with Danish, French, Dutch or German and English
София
длъжност на пълно работно време

Junior Customer Experience Associate with Danish, French, Dutch or German and English

София длъжност на пълно работно време

За нас

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a visionary company, operating in the BPO field. We are on a search
for open, approachable and positive people for the role of Junior Customer Experience
Associate with Danish, French, Dutch or German and English.

Отговорности

* Following up on new updates and implementing changes;
* Communicating with customers via email, phone or chat;
* Supporting customers by answering their questions and helping with their issues;
* Following company’s guidelines when escalating complex cases to the responsible team;
* Tracking progress on these cases and escalating further when necessary;
* Helping maintain the free flow of information.

Изисквания и необходими умения

* Previous experience in a customer support environment is a plus but it is not required;
* Fluent in Danish, French, Dutch or German and English language;
* Available to work on some late shifts and during the weekend;
* Approachable and open with good active listening skills;
* Positive attitude and readiness to learn and improve;
* Skilled PC user and familiar with MS Office applications.

Ние Ви предлагаме

* Amazing remuneration, full-time employment and various bonuses;
* Detailed training (during first 2 months), career guidance and development options;
* Health insurance with dental plan, fully covered by the employer;
* Tempting social benefits package (transportation allowance, food vouchers, sport-card…);
* Working time organized in shifts during the whole week and remote option available (for
new employees that do exceptionally well during the training);
* Supportive and stimulating working atmosphere and a modern office-space.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_JCEADFDGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Информация за контакт

Телефон: 0885 865 066

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