Strength. Care. Growth
You’ll know A1 Bulgaria is the right place for you if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
Your daily routine would include:
- Ensuring high availability of applications and services for A1 Group.
- Ensuring regular reporting on the usage, availability, and reliability of applications and services.
- 24x7 support for applications and services.
- Incident resolution, including problem analysis, root cause identification, and reporting of causes and solutions for both global system issues and individual issues affecting internal and external users.
- Implementation of monitoring and alerting procedures for services and applications, including availability and performance monitoring.
- Implementation, testing, and approval of changes in production environments, as well as deployment of new applications and services.
- Implementation of automation and process improvements, including procedures that increase team and department efficiency.
- Active participation in the design of new services in cooperation with development departments and external partners.
We’ll know you can make it if you have:
- Knowledge and experience in installation, configuration, and troubleshooting of Contact Center platforms (AVAYA, Cisco, Genesys or others).
- SIP, RTP, VoIP fundamentals.
- ACD, IVR, CTI, skill?based routing, and workforce management basics.
- Omnichannel routing (voice, chat, email, SMS, social) and channel integration.
- CRM and business application integrations.
- APIs, webhooks, and middleware for integrations.
- Telephony components: SBCs, media servers, gateways, trunks.
- Networking fundamentals: VLANs, QoS, routing, firewall rules.
Nice to Have:
- Strong troubleshooting skills and problem?solving under pressure.
- Clear communication with technical teams, vendors, and business stakeholders.
- Project management abilities and capability to lead or coordinate implementations.
- Willingness to learn and develop.
Apply now!
