TELUS Digital Bulgaria is looking for a passionate and
result-driven Learning Specialist for Supercell Gaming Account!
As a Learning Specialist, you'll play a pivotal role in
nurturing and developing our support agents and leadership team,
and helping to support some of the most popular mobile games on the
planet. As part of the learning cycle for all agents, your work
will span a broad range of training realms, from product-specific
to skill/performance enhancement.
Collaborating closely with the Quality and Operations teams, your
mission will be to track the professional evolution of our agents,
identifying areas for growth, and hosting taking action to drive
improvement.
The Learning Specialist will work closely with the rest of the
support teams in order to make sure our current procedures are
up-to-date and provide additional training sessions for procedural
changes and updates whenever necessary.
This role is about more than just training; it's about
fostering a culture of continuous improvement, collaboration, and
professional growth, ensuring our team not only meets but exceeds
the dynamic needs of the players we support.
Responsibilities:
Organize and facilitate training programs as part of the Project’s
training cycle in order to onboard and upskill new/current
employees.
Design, review and update training content and materials
Outline trends and areas of opportunity in order to improve the
support team performance
Set up a framework for regular refresher training sessions in
alignment to training needs identified.
Actively manage and administrate the LMS tasks and related
e-learning and instructor-led courses, resolving system issues.
Communicate with client representatives about ongoing projects and
initiatives.
Develop, implement, facilitate, and evaluate refresher training
sessions and targeted workshops
Contribute to the further development and improvement of the
Project’s training programme by gathering feedback from the Quality
Department and the direct Line Managers of the trainees.
Analyze the metrics for all available training programmes available
in order to identify improvement opportunities such as the need for
refresher, additional training and suggest improvements to the
current structure, format and methodology.
On a timely basis, create reports about the trainees performance
during training, as well as for a short period of time after the
training has been completed.
Transfer knowledge and support to Junior Learning and Development
team members through active mentoring and coaching.
Experience:
Minimum 2 years of experience in the Learning and Development field
(3 + will be considered an advantage)
Experience designing training using in MS PowerPoint/Google Slides
or other authoring tools such as Articulate 360
Experience delivering remote training
Experience designing e-learnings
Requirements:
Fluent verbal and written command of English
Fluent verbal and written command of:
Arabic/German/French/Italian/Russian/Turkish language will be
considered as a very strong advantage
Strong knowledge in MS Excel/Google sheets
Strong knowledge of modern enterprise video communication channels:
Zoom/Webex/ Hangouts Meet.
Good communication skills, having the ability to influence and
co-ordinate efforts with all levels and groups within the
organization.
Outcomes-orientated with high levels of accountability and
ownership
Strong analytical skills
Strong facilitation and presentation skills
Knowledge of current best practices in online education, delivery
methods and approaches, training evaluation, technology, quality
control and metrics.
Ability to focus under pressure and work under deadlines
Ability to work as part of a big and diverse team.
Our Benefits:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses.
We care about the well–being of our employees, invest in their
future growth, encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE
& TSX: TIXT) and is the largest employer in the CX (Customer
Experience) industry in the country with over 4,200 team members.
The company provides a broad portfolio of services - designing,
building, and delivering next-generation digital services, AI
solutions, customer experience, and much more. The company's
primary focus is strict adherence to all our clients'
procedures and practices. We are an independent outsourcing
services provider and do not function as a local representation of
our partners.
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