General duties
- Design and drive initiatives to simplify, standardize, digitize, and automate collection and litigation processes.
- Develop and enhance methodologies, standards, and procedures, and end-to-end process designs for both judicial and out-of-court collection activities.
- Act as a trusted legal expert, translating legal and regulatory requirement into practical process and system solutions.
- Analyze collection performance and identify opportunities for process improvement, efficiency gains, automation and digital transformation.
- Collaborate with business and technology teams to translate legal and operational needs into functional requirement and improve systems, tools, and workflows.
- Monitor legislative developments, court practice, and market trends, translating insights into practical solutions and process enhancements.
- Create practical guidance, training materials, and knowledge resourses to support consistent implementation of new processes and methodologies.
- Use portfolio and process data to identify opportunities for better recovery strategies, operational efficiency and automation
- Analyze litigation portfolios and recommend strategies to improve recovery performance and portfolio management.
- Contribute to strategic initiatives focused on portfolio quality, process excellence, and business transformation.
Requirements
- Master's Degree in Law and full legal qualification.
- Minimum 3 years of professional experience in debt collection, litigation, banking, financial services, legal operations or a related legal field.
- Strong understanding of collection and litigation processes and applicable legal frameworks.
- Excellent analytical skills and ability to interpret data, identify trends, and propose practical solutions.
- Good Excel skills and confidence working with large datasets and performance reports.
- Experience developing methodologies, procedures, policies, or operational frameworks.
- Ability to translate legal and business needs into functional requirements for process improvements and system enhancements.
- Stong interest in technology, process optimization, automation, and digital transformation.
- Curiosity and willingness to challenge existing ways of working and design better solutions.
- Strong communication and stakeholder management skills.
- Proactive approach, attention to detail, and ability to manage multiple priorities independently.
- Excellent command of English, written and spoken.
It will be considered an advantage if you have
- Experience participating in or leading digital transformation, automation, or system implementation projects.
- Knowledge of process mapping and continuous improvement methodologies.
- Familiarity with portfolio analytics, KPI monitoring, and performance reporting.
- Experience with Power BI or other data visualization and reporting tools.
DSK Bank offers
- Excellent opportunities for professional and career development in one of Bulgaria's leading banks;
- Competitive remuneration in line with industry standards
- Food vouchers in the amount of 102, 26 EUR per month;
- 20 + 5 paid holiday leave;
- Additional Health Insurance;
- Favorable conditions for housing and mortgage lending, as well as for bank products and services;
- Preferences for bank products and services;
- Annual bonus scheme depending on the achieved results;
- Preferential conditions for Multisport / CoolFit card;
- Discounts in various companies;
- Refer a Friend Bonus.
Documents for application
CV
