About us
At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Job Description
- Timely responds to customers via phone/mail/web. Log case, provide information & troubleshoot to solve customer problem according company KPIs for the business
- Manages customer expectations by taking into consideration the entitlement and identifies customer problems
- Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
- Timely elevates and/or escalates to next level when the case is complex
- Achieves personal goals assigned by the direct manager
- Works together with other team members to achieve team goals
- Participates in projects for process or quality improvements
- Manages multiple tasks or cases simultaneously with minimal supervision
- Active and self-paced improvement of technical and business process knowledge Independently and actively improves the quality metrics towards the achievement of the targets beyond
- Keeps documentation as per requirements
- Meets the deadlines and keeping the service level agreements
- Be compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager
- Encourages outstanding team morale and maintains highest ethical standards
- Strictly follows the procedures policies the and Standards of Business Conduct of the company
