Pontica Solutions
50 - 300 служителя Кандидатстване
Live Operations Support Specialist with Spanish
длъжност на пълно работно време

Live Operations Support Specialist with Spanish

София длъжност на пълно работно време

За нас

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team and work with amazing minds that change the way goods are delivered in urban areas.


Manage and serve as the main point of contact for live services (mainly over chat).
Monitor live operations and make sudden, late-notice changes when necessary.
Proactively solve real-time issues before and as they emerge.
Troubleshoot client and driver issues.
Work in collaboration with other team members to improve operational performance.

Изисквания и необходими умения

Excellent written and verbal communication skills in Spanish. Good knowledge of English.
Previous experience in a customer-centric role, ideally in live customer support.
Extremely organized and able to manage tasks with a sense-of-urgency.
Logical thinker, who naturally looks to build efficient processes.
Tech-savvy with strong problem-solving skills.

Ние Ви предлагаме

An attractive remuneration + monthly bonus. Referral bonuses.
Different shifts between 08:30 and 03:00. Transport costs covered.
Home office option.
Training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.