Company Description

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking, and more.

Job Description

Sutherland Bulgaria is looking for motivated international customer service professionals in the hospitality sector to join our dynamic, multicultural team. For those of you who are interested in tourism, we offer you to get closer and work with a know-how global leader in the hospitality industry. This is the perfect role for you if:

You love to travel and want to pursue a career in the hospitality industry
You speak fluently French and English
You want to work for top clients of a 5-star hotel chain
You love communication with people from all over the world
You can understand the customers` needs and assist them in finding the best offer
Your tasks

As representatives of the global leader in hospitality, our superpower is to inspire people to travel when visiting the best destinations in the world and our beautiful properties. Our role is to deliver a reliable and friendly service that differentiates us from all other providers.

Checking availability at our hotels around the world
Providing advice on the hotel properties and available rooms and packages
Identify their individual travel needs and preferences and offer the best solution for them
Managing their hotel bookings from making them to changing or cancelling them as needed
Expanding our network of loyal guests and assisting our members with their accounts
Assisting with redirecting our guests to other responsible department

Qualifications
Excellent knowledge of French and English language.
Previous experience in customer service or sales is an advantage;
Communication skills and the ability to maintain a good relationship with customers and support them in finding the best solution;
Being kind and polite while assisting our guests
Ability to present complex information in a simple and understandable way;

You will GET:
Long-term job security with a permanent contract
Very competitive salary;
Excellent commission structure;
Top discounts on worldwide reservation for 5 star hotel chain;
World-class on-the-job training;
Additional health insurance and life insurance
24 days of paid annual leave, 3 of which are wellness days.
Transportation allowance
Food vouchers
Clear career path within the company
Free coffee drinks at the office
Great office location
Friendly and modern working environment – relaxation rooms, games rooms, terraces

MORE reasons to join our team:
Fully digital employee services through eSignature
Employee assistance program, including 24/7 access to psychological support
Employee discounts portal featuring over 20 exclusive discounts
Employee referral program
Rewards and recognition program
Relocation package if you are relocating from another city or country
Multisport card partially covered by the company
In-house learning and development portals with training options for Certification
Multiple events organized in the office for employee engagement as well as wellness initiatives
Gift for birth or adoption
Corporate social responsibility events and teambuildings
Exposure to global business knowhow
Available parking space, regulated by company policy

Are you ready to embark on your next adventure? If so, we’d love to hear from you!