Join us in re-imagining hospitality through world-class customer service and local knowledge.

In 2019, ALTIDO was born from the merger of 4 companies that were active in different markets - since then, we’ve been strengthening our position by growing our portfolio and level of service, implementing best practices and creating one company culture across every team based all over Europe. From London to Milan, from Lisbon to Edinburgh, we manage an amazing portfolio of properties including flats, houses, historical residences, cottages, boutique hotels, boats and more!

In 2022, we are now in the exciting position of growing our markets and operations even further and we are looking for a motivated and talented Maintenance associate to join our team in Varna, Bulgaria.

This cross-departmental role will suit an empathetic, diligent and customer-focused individual with previous experience in maintenance service and hospitality business.

If you are thinking about becoming our newest addition, apply here.

Your major responsibilities include
• Monitor and coordinate clients' inquiries in terms of property maintenance
• Communicate with clients upon issues
• Communicate with third parties and coordinate repair and facility works in property
• Purchase goods online and organize delivery accordingly
• Apply company standards for customer service

Your key skills & qualities
• Previous experience in customer service is an advantage
• Stays calm with short-notice claims and demanding clients
• Think “outside of the box” and apply a “can do” attitude
• Outstanding written and spoken English
• Sense of humour is highly appreciated

Other features that would help a lot
• Degree in a relevant subject, preferably in Tourism
• Knowledge of holiday rental business and platforms (AirBnB, Booking.com, Expedia, TripAdvisor, etc)

What will you find with us
• International environment, multi-language speakers
• Lively and open company culture with flat hierarchies and short chains of command
• Social occasions, amazing offices, book club, meme competitions, culture committee, individual L&D paths and much more…
• T-shirts and merch - we got you covered. With your onboarding package comes your new ALTIDO stylish look
• Events and off-sites - YES and YES. Plan something with your team, if you feel like it. The offices have parties meets 2-3 times a year, like Winter / Summer Party, Just-Because Parties, board games in the office

The employment contract will be with the Bulgarian company LRC Bulgaria Ltd, the local subsidiary of ALTIDO. Working time is 10 am to 7 pm, on a rota, incl. weekend.

By applying to this position, you agree to provide your contact data for recruitment purposes. Only short-listed candidates will be contacted.