• On-site supervision and performing troubleshooting, testing & commissioning, servicing jobs on mechanical Scanjet Products. Site can be in Overseas, at anchorage, Off-Port Limits or shipyard and on-board vessel on voyage repair.
• Prepare service and calibration report of the work activities and spare parts used.
• Able to advise and recommend to the Superintendent engineer and Chief engineer on problem and operation of the equipment in accordance with the manufacturer specification.
• Provide technical support and deliver high quality service standard to satisfaction to customers.
• Carry out risk assessment for each service and observe safe work practice and regulations at all times on-board vessels and at shipyards.
• Based on the service process, plan and perform service assignments on company installations worldwide. These may be on board ships or on industries, and the duties include that you:
a. Do together with the service coordinator, planning service assignments
b. Performs repairs, service, installations and startups of end users of our products, or in our premises if the customer so wishes.
c. Documenting causes and measures of service and, on the basis of these experiences, internal suggestions for improvement.
• Providing equipment training on customers and new service technicians if needed.
• Support the customer support for warranty issues and troubleshooting.
• Claims and Deviation handling.
• General office duties.