Medical Device Maintenance Expert with Polish and English (HYBRID)

София длъжност на пълно работно време

За нас

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – customer experienced technology company providing outsourced
sales, support, and business process solutions to large corporations, we are looking for
– Medical Device Maintenance Expert with Polish and English (HYBRID).

Отговорности

*Answer incoming phone calls and emails from customers inquiring about medical equipment
and services, providing efficient responses and assistance;
*Offer technical support and guidance to customers, helping them troubleshoot any issues
with medical devices;
*Address customer questions and concerns, escalating more complicated or unresolved cases
to the appropriate teams when necessary;
*Keep comprehensive and up-to-date records of all customer communications, ensuring
information is properly logged in the system;
*Collaborate with internal departments and teams to guarantee that customer issues are
resolved quickly and effectively;
*Provide exceptional customer service specifically tailored to meet the needs and expectations
of the Polish-speaking market.

Изисквания и необходими умения

*Fluency in Polish and a strong command of the English language, both spoken and written;
*Previous experience working in customer service or within a call center environment is
beneficial but not required;
*Excellent communication skills, both verbal and written, and a strong ability to solve
problems creatively and effectively;
*Ability to address technical inquiries with clarity, guiding customers through troubleshooting
steps with ease;
*Familiarity with medical devices or health-related technologies will be considered a valuable asset;
*Proficiency in utilizing customer service software and tools, as well as advanced knowledge
of Microsoft Office applications.

Ние Ви предлагаме

*Office location – good transport links and close to the metro;
*Full-time job, day and later shifts, home office option;
*Health Insurance – after 3 months, with the option to add a family member;
*Gym membership – access to 200+ fitness centers;
*Meal vouchers.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Информация за контакт

Телефон: 0885 865 066

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