About Us
At Sutherland Bulgaria, were all about bringing great people
together to do exceptional things. Were currently looking for
motivated Customer Service Professionals to join our team
supporting Spotify, the worlds leading music streaming
platform.
If youre ready to work in a fully international, positive, and
collaborative environment, from the comfort of your home (anywhere
in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries,
it is a global leader in digital music streaming. It provides
access to over 82 million songs and podcasts, combining free and
premium features. Join us in supporting its vibrant user base!
What Youll Do (Non-Voice Support Only)
Provide email and chat support (no phone calls!) to Spotify
users
Answer common how-to and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and
clarity
Qualifications
Excellent written German (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner
What Youll Get
Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support
Relocation support package (if moving from another country)
Why Join Us?
Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural
environment
