Company Description
Sutherland Bulgaria is looking for motivated International Customer
Service Professionals to join our dynamic, multicultural Team If
you want to become part of an exciting, positive, and truly
international environment where you can develop yourself
professionally, get closer and work for industry global leaders in
a variety of sectors, then this is the right place for you. You
will have the chance to meet new colleagues from all over the
world, gain broader experience and improve your interpersonal
skills throughout the process.
Job Description
It’s a leading music streaming service provider, with over 422
million monthly active users as of 2022. It offers digital
copyright restricted recorded music and podcasts, including more
than 82 million songs. As a freemium service, basic features are
free with advertisements and limited control, while additional
features, such as offline listening and commercial-free listening,
are offered via paid subscriptions. The platform is currently
available in 180+ countries.
You support will be with E-mail support and through a messaging
system (non-voice support) – no calls!
Qualifications
Excellent Written skills in Italian (C1)
Good Verbal & Written skills in English (B2 or above)
Valid work permit to work in the EU
Previous Experience in Customer Service is a plus.
Communication skills and ability to maintain good relationships
with customers, assisting them in finding the best solution;
Positive attitude and great interpersonal skills, with a “can-do”
attitude;
Ability to present complex information simply and
understandably;
Your Tasks
Providing Email support for our clients;
Answering to ,,How to” and ,,FAQ” questions;
Assisting with account and payment-based questions and
problems;
Providing assistance with troubleshooting.
Additional information
You will Get
Long-term job security with a permanent contract;
Additional health insurance and life insurance;
21 days of paid annual leave
1.5h paid breaks per day;
Food vouchers;
Clear career path within the company;
Ability to work from home
Competitive salary;
World-class on-the-job training;
MORE reasons to join our team
Fully digital employee services through eSignature;
Employee assistance program, including 24/7 access to psychological
support;
Employee discounts portal, featuring over 20 exclusive
discounts;
Employee referral program;
Rewards and recognition program;
Multisport card is partially covered by the company.
In-house learning and development portals with training options
for Certification.
Multiple events organized in the office for employee engagement as
well as wellness initiatives.
Gift for birth or adoption;
Corporate social responsibility events and team buildings;
Exposure to global business knowhow.
