IRC93293
The Operations Quality Engineer will support, plan, manage, and
execute Quality Operations activities to support the manufacturing.
Quality Operations Engineer supports strategic customer accounts
with direct customer interface to drive quality improvement,
responding to customer issues with crisp communication, and
providing strong problem resolution. Responsible for maintaining
customer contacts regarding all quality-related activities during
product development, product release, production start, and series
production. Coordinate analysis of products in response to customer
complaints, initiating rapid corrective measures and establishing
permanent corrective actions to improve processes, services, and
products.
Responsibilities:
∙ Analyze, solve and control production quality problems
on time to meet the customer requirements.
∙ Coordinate Production Part Approval Process and provide
documents to customer.
∙ In charge of Measurement System Analysis and
Statistical Process Control for key processes.
∙ Ensure a smooth and timely launch of new and changed
products.
∙ Coordinates customer returns and uses Sensata tools to
provide frequent status updates to affected customers.
∙ Work effectively with test, design, product and
planning engineers, regional quality engineers, planners, technical
sales representatives and marketing representatives to solve
customer challenges and provide answers.
∙ Key participant in project teams to ensure a successful
launch of new products.
∙ Initiating improvement proposals serving cost of
quality, turnaround time and quality of production.
∙ Train and manage technicians and inspectors to make
sure corrective actions are being implemented and operators
follow-up.
∙ Establish and follow procedure for control on
non-conforming parts in production.
∙ Facilitate Risk Management process in compliance to
appropriate external standards and corporate policies.
∙ Lead customer quality issue resolution.
∙ Work with customers to understand their specific
requirements and then draft plans to fully satisfy their
requirements.
∙ Work with Production sites to drive manufacturing
improvements.
Experience & Qualifications:
∙ A university degree or relevant working experience in
production company.
∙ Must be a team player able to work in a fast-paced
environment with demonstrated ability to handle multiple competing
tasks and demands.
∙ Strong communication and organizational skills.
∙ Good working level of MS Office and Excel.
∙ Good working level in English Language.
∙ Considered very strong advantage - knowledge in 8D
processes, Automotive standards (e.g. IATF 16949) and 5 Core Tools
awareness.
