Oracle Cloud IAM Application Support Engineer with English

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Oracle Cloud IAM Application Support Engineer with English – working remote in Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

As an Oracle Cloud IAM Application Support Engineer, you will be responsible for providing technical support and maintenance for identity and access management solutions deployed in Oracle Cloud environments. You will ensure that applications running on Kubernetes pods are secure, reliable, and compliant with organizational policies. This role involves troubleshooting issues, optimizing IAM processes, and collaborating with cross-functional teams to enhance application performance. You also led the design and implementation of Oracle Identity Cloud Service solutions to manage user identities and access across various applications.

During a Typical Day, You’ll

• Provide functional and technical support for IAM applications, including troubleshooting, issue resolution, and maintenance of systems running on Kubernetes
   
• Monitor application performance and stability within Kubernetes environments, identifying areas for improvement and implementing necessary changes
   
• Work closely with development, security, and operations teams to resolve technical issues and implement IAM best practices across cloud applications
   
• Manage incidents related to IAM services, ensuring timely resolution and documentation of issues in accordance with ITIL processes
   
• Assist in the administration of user identities, roles, and permissions within Oracle Identity Cloud Service, ensuring compliance with security policies
   
• Create and maintain technical documentation, including troubleshooting guides, knowledge base articles, and process workflows

What You Bring to the Role 

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
   
• Minimum of 2 years of experience in identity and access management or application support roles, particularly within Oracle Cloud environments.
   
• Proficiency in Oracle Identity and access management Cloud Service and IAM concepts.
   
• Familiarity with scripting languages (e.g., Python or Bash) for automation tasks.
   
• Knowledge of security protocols such as SAML 2.0, OAuth 2.0, and OpenID Connect.
   
• Experience with Kubernetes for deploying and managing applications
   
• Understanding of cloud infrastructure principles and best practices.

What You Can Expect

•  Knowledgeable, encouraging, supporting and present leadership
   
• Career-growth and lots of learning opportunities for aspiring minds
   
• An inclusive culture and community minded organization where giving back is encouraged
   
• A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching
   
• And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.