OSS Business Analyst (f/m/d) @ A1 Competence Delivery Center
А1 България ЕАД Top employer
more than 300 employees
OSS Business Analyst (f/m/d) @ A1 Competence Delivery Center
Serbia; София
full-time

OSS Business Analyst (f/m/d) @ A1 Competence Delivery Center

Serbia; София full-time

Job Description

Strength. Care. Growth
You will know we are the right place for you, if you are driven by:

  • Opportunities to learn and build your career.
  • Meaningful work in a stable and fast-paced company.
  • Diversity of people, projects, and platforms.
  • A supportive, fun, and inspiring place to work.

Job Purpose:
We are seeking a skilled Business Analyst with a strong background in with business process modelling and notation.

This job can be performed by all countries within our A1 footprint.

Role insights:

  • Gather and analyse business requirements for service provisioning submitted by internal customers (both business and network teams).
  • Consult with internal stakeholders regarding the capabilities and limitations of existing solutions.
  • Create detailed functional specifications for OSS systems and provide accurate effort estimations.
  • Collaborate closely with development teams and coordinate implementation efforts.
  • Support planning and execution of QA and UAT processes, including test case definition.
  • Facilitate clear, structured communication between geographically distributed teams.
  • Prepare and deliver regular status and progress reports to internal customers and management.

What makes you unique:

  • 2+ years of experience as a Business Analyst or in a similar role.
  • Experience in the telecommunications industry and familiarity with network KPIs or customer lifecycle management.
  • Proficiency with Jira and/or Azure DevOps.
  • Strong analytical and communication skills, with the ability to explain complex concepts clearly.
  • Fluency in English.

Nice to Have:

  • Hands-on experience with AI/ML use cases (e.g., churn, anomaly detection, CLV).
  • Familiarity with Power BI, Grafana, or Tableau, and basic SQL for data validation.
  • Degree in Computer Science, Information Systems, or related field.