About us
HRS Recruitment Services Bulgaria притежава лиценз от Националната Агенция по Заетостта с №2525 от 26.04.2018 г
Our client is an established direct-to-consumer supplement company processing 5,000-10,000 orders per day through high-performing marketing funnels across European and North American markets.
We are supporting them in recruiting a detail-oriented specialist to manage and optimize payment systems, fraud prevention processes, and order fulfillment operations.
Payments & Fraud Operations Analyst
Responsibilities
- Optimize payment routing and rerun declined transactions to improve approval rates;
- Add, test, and monitor merchant accounts, payment alerts, and gateways;
- Detect and resolve payment or system issues, including fraud and disabled gateways;
- Review websites, orders, and customer behavior for potential fraud or anomalies;
- Manage order fulfillment issues, refunds, and tracking updates;
- Support affiliate and operational requests, ensuring smooth daily processes;
- Monitor email and website health, flagging spam or security threats;
- Maintain reports, dashboards, and share insights in team meetings.
Requirements and necessary skills
- 2+ years in payment processing, e-commerce operations, or fraud prevention
- Strong knowledge of payment gateways, merchant accounts, and transaction workflows
- Experience with order fulfillment systems (e.g., ShipStation)
- Analytical, detail-oriented, and able to manage multiple tasks independently
- Skilled in problem-solving, troubleshooting, and workflow optimization using AI/automation tools
- Excellent English communication and coordination skills
- Familiarity with fraud detection, risk management, and compliance standards
- Experience with WordPress, email tools (Mailgun), and high-volume e-commerce environments
- Proficient in data analysis and reporting tools (Looker, Tableau, Google Data Studio)
We offer
- Highly competitive remuneration package and bonus scheme;
- Social benefits package;
- Flexible hybrid working model with 3 days (or less) in the office;
- Working days from Wednesday to Sunday;
- Opportunity to unleash your creativity and test new channels and methods in your daily work;
- Collaborative and friendly team and an inspiring leader;
- Central office location in Sofia Downtown.
