Astrea Recruitment
Player Support Professional with Spanish, Portuguese, Dutch or Polish, German, French, Italian
София
длъжност на пълно работно време

Player Support Professional with Spanish, Portuguese, Dutch or Polish, German, French, Italian

София длъжност на пълно работно време

За нас

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a solution provider in the area of managing customer experience – we are on the lookout for enthusiastic and motivated team players for the role of Player Support Professional with Spanish, Portuguese, Dutch or Polish, German, French, Italian.

Отговорности

Essential Job Duties and Responsibilities:
* Helping gamers handling their technical issues and providing solutions via email;
* Handling communication in professional manner and focusing on providing great customer experience;
* Providing correct, accurate and complete troubleshooting by utilizing the right tools and processes;
* Building relationships with customers by paying close attention and providing them with services based on their needs;
* Contributing to reaching individual and team performance targets and customer satisfaction surveys;
* Developing in-depth knowledge of products and processes;
* Supporting other colleagues, projects and wider business when required.

Изисквания и необходими умения

Requirements:
* Great Spanish, Portuguese, Dutch or Polish, German, French, Italian language skills;
* Good in English;
* Gaming experience is required (both PC and Console gaming);
* Familiarity with troubleshooting technical issues (Hardware/PC/Console);
* Active interest and skills with social media gaming forums/communities;
* Flexibility to work on shifts;
* Friendly, team player attitude, and proactive approach to work.

Ние Ви предлагаме

Our client’s offer:
* Attractive salary, Life Insurance and voluntary Medical plan;
* Various growth opportunities and performance related pay;
* Annual reward and recognition events;
* An exciting, fresh and comfortable place to work.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_PSP)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Информация за контакт

Телефон: 0885 865 066

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