Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a company offering technical support and services. We are looking
for capable, driven and tech-savvy individuals for the role of Post Purchase Specialist with
German and English.
* Managing tickets (assigning and updating them promptly) and
monitoring queue to ensure
required quality services levels are met or exceeded;
* Handling assigned customer request from accepting to closing in a timely manner;
* Leasing with ease via phone, chat and/or email with the customers and paying close
attention to the request details;
* Ensuring detailed update tracking for each request by documenting communication,
troubleshooting and resolution steps and preparing data and reports when requested;
* Working closely with and supporting other team-members in order to ensure progress and
keep with company’s quality policy.
Телефон: 0885 865 066