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Hewlett Packard Enterprise
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Premium Services Engineer
Sofia
full-time

Premium Services Engineer

Sofia full-time

About us

At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Responsibilities

Job Description:

We are hiring a highly skilled HPE Aruba Premium Services Engineer (PSE) to provide advanced technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem. This role involves troubleshooting complex network security and management issues, driving customer escalations, and performing root cause analysis. The ideal candidate will have strong expertise in AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and enterprise security technologies including 802.1X, PKI, and certificate-based authentication.

Contributes to customer success through independent ownership of complex technical issues and advanced troubleshooting. Applies strong technical expertise to resolve challenging problems, collaborates with engineering to improve product quality, and provides technical guidance to peers. Exercises sound judgment in resolving customer issues while contributing to knowledge sharing and process improvements.

Responsibilities:

  • Provide advanced premium technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem.
  • Independently troubleshoot complex AAA, RADIUS, TACACS+, LDAP, PKI, and 802.1X authentication issues.
  • Troubleshoot AirWave monitoring, performance, and reporting issues, and Central On-Prem deployment, clustering, and device communication issues.
  • Perform packet capture analysis, log analysis, and system debugging to identify root causes.
  • Support integrations with Active Directory, LDAP, PKI, SAML, OAuth, and third-party identity solutions.
  • Manage critical customer escalations and coordinate with engineering to drive issue resolution.
  • Assist customers with software upgrades, migrations, and deployment best practices.
  • Perform root cause analysis (RCA) for recurring issues and recommend corrective actions.
  • Contribute to knowledge base articles, technical documentation, and process improvements.
  • Mentor junior engineers and participate in customer technical review meetings.
  • Ready to learn and adopt to WLAN technologies - Wireless Access Points, ArubaOS 8, ArubaOS 10.
  • Excellent communication skills and interpersonal skills
  • Ensure consistent customer satisfaction

Requirements and necessary skills

Education and Experience Required:

  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
  • Typically 47 years of experience in networking, network security, or enterprise technical support.
  • Advanced English Level.

Knowledge and Skills Required:

  • Strong knowledge of RADIUS, TACACS+, LDAP, AAA, and NAC architectures.
  • Experience troubleshooting 802.1X, EAP methods, PKI, certificates, and identity management integrations.
  • Hands-on experience with HPE Aruba ClearPass, AirWave, and Central On-Prem.
  • Solid understanding of TCP/IP, routing, switching, VLANs, wireless networking, and Linux administration.
  • Strong packet capture, log analysis, and troubleshooting skills.
  • Familiarity with Python, Bash, or automation tools is a plus.
  • Excellent analytical, communication, and customer management skills.
  • The passion and ability to learn new things, while never being satisfied with the status quo.

Preferred Certifications:

  • Aruba Certified ClearPass Professional (ACCP)
  • Aruba Certified Mobility Professional (ACMP)
  • Aruba Certified Switching Professional (ACSP)
  • Aruba Certified Network Security Expert (ACNX) (preferred)
  • Cisco CCNP or equivalent networking/security certification

IMPORTANT: 

  • Flexible to work on weekends.
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