над 300 служителя Кандидатстване
Process Excellence Analyst
длъжност на пълно работно време

Process Excellence Analyst

София длъжност на пълно работно време

За нас

About us:

With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and 54 000 employees. Today, based in New York, we are established as a multinational market leader.

AIG is the first foreign insurer in Bulgaria which entered the market of life insurance in 1997 focusing mainly on local corporate clients. In the autumn of 2013, the company started building a strategic center in Sofia (Sofia Center of Excellence) whose main focus is on supporting the operations of our European business units, as well as optimizing and improving the existing processes. Currently, we are a team of nearly 500 people, supporting our consumer and business clients from more than 10 countries in Europe. Our culture promotes operational excellence and expertise, process improvement, knowledge sharing, integrity, and engagement.


The Process Excellence Analyst drives productivity improvement, cycle time reduction and reduces process variation to create value, improve customer service, improve employee satisfaction, reduce costs and optimize capacity.

Main Responsibilities:

• Effectively implements and supports Lean Six Sigma projects and initiatives in all teams in the Center of Excellence according to the standards set;
• Leads low and/or medium process improvement projects using Lean Six Sigma methodology;
• Perform process observations and mapping, collect measurements and analyze data;
• Identify, develop and implement best practice solutions among teams;
• Conduct Kaizen workshops to identify potential process improvement opportunities;
• Support team leaders, certified Lean Six Sigma belts and their teams in process improvement implementation;
• Generate ideas and prepare proposals for process improvements on specific dimensions, e.g.: Voice of Customer/Business/Process, process efficiency and quality;
• Actively participate and on a later stage lead Lean Six Sigma trainings;

Изисквания и необходими умения


• Higher education in the field of technologies, business or other related fields;
• Project management experience;
• Lean Six Sigma Yellow Belt certification or practical experience in executing LSS tools;
• Fluent English;
• Knowledge of Power Point, Excel, Word, Visio, SharePoint;
• Excellent analytical and problem solving skills;
• Project management experience;
• Proven excellent analytical, communication, and report writing skills;
• Excellent listening, interpersonal, written, and oral communication skills;
• Excellent presentation and facilitation skills;
• Logical and efficient, with keen attention to detail;
• Highly self-motivated and directed;
• Ability to effectively prioritize and execute tasks while under pressure;
• Capability of encouraging and motivating people;
• Goal oriented;
• Ability to be a team player, yet work independently when required;

Ние Ви предлагаме

What we offer you:

• Various Trainings, Personal Development Programs, Opportunities for Lean Six Sigma Certification
• Refer a Friend Program
• Additional Health Insurance with medical and dental coverage
• Game Area - Table Tennis, PS4, Foosball, Board Games
• Great Work-Life Balance – opportunities for work from home
• Weekly Massages, Sport Card Subscription, Employee Sport Teams
• Modern Office close to Metro Station
• Regular company and team events
• Monthly food allowance and free drinks in the office
• Special discounts