ProCredit Bank Bulgaria is part of the international ProCredit Group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact for our customers. We are constantly optimizing our processes, improving the customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions, high quality of service. For us, the topic of environmental protection, social responsibility and people's education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.
ProCredit Bank is currently seeking a qualified candidate for the position Products, Analytics and Customer Engagement Unit Lead for our Retail Banking team in Sofia.
Responsibilities:
· Develop and manage the lifecycle of retail banking products
· Conduct market research and competitor analysis
· Work close with Product management, Marketing, Back office, IT and Legal to launch and maintain products
· Build and maintain dashboards to track customer behavior, product usage and campaign performance
· Provide insights and support strategic decisions across retail banking
· Develop and implement strategies to improve customer onboarding, usage, loyalty and satisfaction
· Manage CRM systems and tools for targeted communication
· Ensure that customer journeys between mobile, Internet and physical touch points are seamless.
Main requirements:
· University degree
· Excellent level of English (written and spoken)
· Experience in retail banking products
· Analytical thinking and data strategy - strong skills in Excel, SQL, Power BI or/and Tableau
· Ability to translate data into valuable business insights
· Strong understanding of digital banking trends and technologies
· Ability to think ahead, identify market opportunities
· Expertise in managing customer portfolio and segmentation
· Мanagerial experience is required
Our offer:
· Working in a dynamic international environment
· Professional growth in a motivated team
· Training opportunities
· 2 days per week home office option
· Social benefits: 25 days annual paid leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank and preferential fees for education at Denis Diderot School
Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.
Your application will be treated with strict confidentiality and in compliance with the legal requirements for personal data protection.
