Regional Product Service Manager

Sofia full-time

About us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

Lead services on product or solution Extended Integrated Readiness Team (X-IRT) and provide service requirements into product development stages/phases, e.g., Product support and service, customer requirement, regional/country business/delivery requirement.
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness and associated processes for new product or solution
Perform business analysis, identify root cause, and develop recommendations/ solutions to drive business improvements (this point needs more detail per Jessy)
Utilize in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Requirements and necessary skills

Product/Solution introduced with required associated services
Drives the enablement of global NXI programs to enable quality service & support delivery in the Delivery Regions at First Service Date (FSD)
Understanding of HPE Support Delivery models, processes and tools
Knowledge of region & country specific operation delivery mix, environment, constraints & limitations

We offer

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Contact Information

Phone: +359 2 815 2030

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