Remote Deployment Service Engineer with German
София
длъжност на пълно работно време

Remote Deployment Service Engineer with German

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.

Отговорности

We are looking for a Remote Deployment Service Engineer with German to join our team.

Your primary responsibility as Remote Deployment Service Engineer (RDSE) is to manage precisely planned deployments, updates and patch installations to a satisfactory resolution.

You will be coordinating and executing installations and deployments remotely for hyperconverged solutions, storage platforms and operating systems. On receipt of a service request, you will be managing the timeline, prerequisites, execution plan and all related details for the service request.

How you'll make your mark:

Perform scheduled activities for customers including deployments, upgrades, vCenter migrations, and capacity balancing on Hyper Converged Infrastructure.

Work with the customers and partners to troubleshoot issues with deployments and upgrades.

• VMware

• Hyper-V

• Networking

• Server/Storage

• Linux

Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on current and discontinued products, parts, and options.

Serve as Support Subject Matter Experts (SME) for deployments and upgrades.

Assist Technical Support Engineers (TSE) troubleshooting deployment, upgrade, and other break-fix issues, as scheduling allows

Author technical process documents for internal and customer/partner consumption.

Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met.

Escalates issues, problems, risks, and constraints to the appropriate parties for clarification and resolution.

Collaboration with the project stakeholders to develop engineering designs, detailed project plans and work breakdown structures.

Assess technical impact of specific activities and provide feedback for process improvements

Изисквания и необходими умения

Bachelor's degree in computer science or related field, or equivalent experience.

2+ years’ experience in technical support/ remote deployment

Enterprise Product support/field experience

Fluent in written and verbal German

Very good language skills in English

Ability to properly maintain technical documentation.

Flexible with shifts

Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.

Analytical and problem-solving skills.

Quick learner.

Time management skills and working with tough deadlines.

VMware VCP or equivalent experience

Cisco CCNA or equivalent experience

Intermediate Server knowledge (Controller/Disks/Firmware upgrades/log collection & analysis)

Linux knowledge / experience

Shared Storage knowledge / NFS

Ние Ви предлагаме

A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element!

Join us and make your mark!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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