Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
We are looking for a Remote Deployment Service Engineer with German
to join our team.
Your primary responsibility as Remote Deployment Service Engineer (RDSE) is to manage precisely planned deployments, updates and patch installations to a satisfactory resolution.
You will be coordinating and executing installations and deployments remotely for hyperconverged solutions, storage platforms and operating systems. On receipt of a service request, you will be managing the timeline, prerequisites, execution plan and all related details for the service request.
How you'll make your mark:
Perform scheduled activities for customers including deployments, upgrades, vCenter migrations, and capacity balancing on Hyper Converged Infrastructure.
Work with the customers and partners to troubleshoot issues with deployments and upgrades.
Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on current and discontinued products, parts, and options.
Serve as Support Subject Matter Experts (SME) for deployments and upgrades.
Assist Technical Support Engineers (TSE) troubleshooting deployment, upgrade, and other break-fix issues, as scheduling allows
Author technical process documents for internal and customer/partner consumption.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met.
Escalates issues, problems, risks, and constraints to the appropriate parties for clarification and resolution.
Collaboration with the project stakeholders to develop engineering designs, detailed project plans and work breakdown structures.
Assess technical impact of specific activities and provide feedback for process improvements