Risk Representative with Romanian, Dutch, German, French and English

София длъжност на пълно работно време

За нас

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a well-known company offering services in the field of online
entertainment. We are searching for capable, risk-savvy and team-oriented individuals for the
role of Risk Representative with Romanian, Dutch, German, French and English.

Отговорности

Essential Duties and Responsibilities:
* Handling customer’s account related issues with care and understanding;
* Analyzing their deposits and account categories, checking gaming history, correcting errors
and resolving issues in order to prevent fraud;
* Checking records of affiliate accounts for irregularities;
* Investigate financial irregularities that appear on different accounts;
* Researching risk issues that relate to third party processors;
* Working together with others on resolving issues, preventing fraud and improving
procedures together;
* Helping with maintaining quality of service by striving to ensure customer satisfaction with
every contact.

Изисквания и необходими умения

Requirements:
* Great Romanian, Dutch, German and French and good English language skills;
* Previous experience in Risk related role (6+ months) or in a Customer Service (1+ year);
* Knowledge of different aspects of Risk work (online payments, financial services), ability to
identify abuse patterns and subtle fraud, as well as awareness of e-fraud;
* Team-oriented with good interpersonal skills, able to be a guide and provide feedback;
* Analytical thinker, able to make decisions and solve problems;
* Motivated and able to meet deadlines and work in a dynamic environment;
* Bachelor’s Degree, strong knowledge of Microsoft Office tools and ability to work from
home for a period of time.

Ние Ви предлагаме

Our client offers:
* Amazing salary package;
* Social benefits package that includes health insurance and dental allowance;
* Team building activities, sport activities and food vouchers;
* Paid annual leave (25 days);
* Opportunity to work with and learn from the best;
* Exciting and dynamic work environment that values team-work and effort.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_RRRDGFE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Информация за контакт

Телефон: 0885 865 066

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