Louis Dreyfus Company is a leading merchant and processor of
agricultural goods. Our activities span the entire value chain from
farm to fork, across a broad range of business lines, we leverage
our global reach and extensive asset network to serve our customers
and consumers around the world. Structured as a matrix organization
of six geographical regions and ten platforms, Louis Dreyfus
Company is active in over 100 countries and employs approximately
18,000 people globally.
In this 1 year internship, you will be part of the global AMS SAP
BOLD Team and will provide application support in SAP Finance &
Supply Chain areas and related interfaces.
As a SAP AMS Service Delivery Intern, you will be able to get deep
knowledge and skills in the delivery of business applications
support services: interfaces monitoring, errors handling and
follow-up, simple incidents and routine changes delivery (based on
procedures) in SAP Finance & Supply Chain domains and related
interfaces with other partner systems (ex. Front Offices, MDM,
Treasury systems, Ariba, etc.) for the LDC live countries, ensuring
support levels and expectations from both management and users are
met.
Main Responsibilities
In this role the SAP AMS Service Delivery Intern should:
Monitor SAP interfaces and solve, address and follow-up the errors
encountered
Timely respond to tickets, questions, email communication related
to his/her scope
Clarify requirement of the users on what is the issue & what
the user needs
Solve simple functional or technical incidents
Apply simple SAP customizations (routine changes based on
procedure)
Perform / support functional tests (User Acceptance Tests, Non
Regression Tests)
Reassign to more senior team members tickets that requires deeper
expertise
Ensures the execution of Key Performance Indicators (KPI’s) in a
timely manner
Ensure positive working relationship with users, peers, employees
and contractors
Eligibility: You should be an active student in the last phases of
your education or recently graduated in IT or Finance related field
English language (fluent)
Knowledge and process understanding in Finance/Accounting is a
strong advantage
IT skills:
Expert with Excel (data validation & manipulation)
User experience with ERP/accounting software is strong
advantage
Experience working with Service Desk ticketing system (Service Now
& JIRA) is plus
Behavior skills:
Good Communication skills
Customer focused
Team player
Good learning agility
Analytical and problem-solving skills
Possibility for flexible working hours
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards,
with diversity and inclusion being part of our DNA. LDC is an equal
opportunity employer committed to providing a working environment
that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and
environmental initiatives. We encourage people of all backgrounds
to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both
for our business and for other value chain stakeholders: our
people, our business partners, the communities we touch and the
environment around us
What We Offer
We provide a dynamic and stimulating international environment,
which will stretch and develop your abilities and channel your
skills and expertise with outstanding career development
opportunities in one of the largest and most solid private
companies in the world.
Our Benefits
25 annual paid leave
Flexible working hours
Food vouchers
Transportation allowance
Additional medical & dental insurance
Life insurance
Sports card with 90/10 coverage
Various learning & development opportunities
Yearly performance evaluation plans
Social clubs & Wellbeing initiatives
Team buildings & social events
Employee Referral Program
