MONDAY–FRIDAY SCHEDULE | GLOBAL SPORTSWEAR BRAND | NO SALES TARGETS | CUSTOMER EXPERIENCE FOCUS
Your mission
Help customers enjoy a smooth shopping experience before, during, and after their purchase.
As a Customer Support Representative, you will assist customers through phone, chat, and email, providing information, resolving inquiries, and ensuring every interaction reflects the quality and values of a globally recognized sportswear brand.
This is a customer care role only – no sales activities are involved.
• Provide professional support via voice, chat, and email channels.
• Assist customers with pre-purchase and post-purchase inquiries.
• Resolve customer concerns quickly, accurately, and efficiently.
• Handle escalated cases with diplomacy, professionalism, and empathy.
• Deliver clear and accurate information regarding products, orders, deliveries, returns, and account-related questions.
• Maintain high service quality standards in every interaction.
• Collaborate with colleagues to ensure the best possible customer experience.
• Follow internal procedures and quality guidelines.
• Advanced level of Dutch and good command of English.
• Completed high school diploma.
• Excellent communication and interpersonal skills.
• Strong logical thinking and problem-solving abilities.
• Ability to multitask and prioritize effectively.
• Positive, customer-focused, and solution-oriented mindset.
• Ability to understand and empathize with customer concerns.
Previous customer service experience is required. Candidates should also demonstrate strong communication skills and a customer-focused attitude.
• Competitive salary and attractive benefits package.
• Health insurance and dental coverage to support your well-being.
• Food vouchers and transport allowance.
• Co-financed sports card to help you stay active.
• Stable Monday–Friday schedule with evenings and weekends free.
• Paid training and ongoing support to help you succeed.
• Opportunity to represent a well-known international sportswear brand.
• Dynamic and multicultural work environment.
• Professional development and long-term career opportunities.
• Supportive team culture focused on collaboration and customer satisfaction.
Your schedule
Monday–Friday | 10:00–19:00
Enjoy a predictable daytime schedule with your evenings and weekends free.
A good move for you if…
You enjoy helping people, solving problems, and creating positive customer experiences. If you'd like to work with a globally recognized sportswear brand while developing valuable customer service skills in an international environment, this could be an excellent next step in your career.
Let's talk
Send us your CV in English and include reference number SM_.
Even if you don't meet every requirement, we encourage you to apply if the role matches your skills, motivation, and career goals.
Astrea Recruitment will contact the candidates whose profiles most closely match the opportunity. All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Телефон: 0884978869
