Company Description
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
Job Description
About the Role
We are looking for an experienced and proactive logistics professional to join our Service Data team as a Senior Service Data Specialist. In this role, you will take ownership of critical operational processes, build strong relationships with customers and key stakeholders, and drive continuous service excellence across logistics operations.
Beyond day-to-day execution, you will act as a key point of contact for escalations, workload management, and operational performance. You will provide guidance to the team, proactively identify risks, and ensure sustainable solutions that support both customer satisfaction and business objectives.
Main Responsibilities
- Own and oversee assigned logistics and warehouse administration processes, ensuring consistent service delivery and operational excellence.
- Serve as the primary point of contact for key stakeholders, customers, warehouses, transport providers, and internal teams, building and maintaining strong working relationships.
- Monitor operational inflow, workload distribution, and backlog levels, proactively identifying potential risks and coordinating mitigation actions.
- Manage and drive the resolution of escalations, ensuring timely follow-up, stakeholder communication, and sustainable corrective actions.
- Lead complex issue investigations, performing root cause analysis and implementing preventive measures to avoid recurrence.
- Ensure accurate processing, validation, and maintenance of inbound and outbound logistics transactions within company systems.
- Monitor operational performance against service level agreements (SLAs) and key performance indicators (KPIs), providing visibility on risks and improvement opportunities.
- Review existing processes and identify opportunities for optimization, automation, and efficiency improvements.
- Support and coordinate continuous improvement initiatives, driving standardization and best practice adoption across the team.
- Act as a subject matter expert for assigned processes, providing coaching, guidance, and knowledge sharing to team members.
- Maintain effective communication with customers and stakeholders, providing regular updates, managing expectations, and ensuring high levels of service satisfaction.
- Support business transitions, process implementations, and operational change initiatives by coordinating activities and ensuring successful adoption.
- Prepare operational reports, trend analysis, and performance insights to support decision-making and service improvements.
- Collaborate with management to identify capacity challenges, workload trends, and resource requirements.
- Ensure compliance with company policies, operational procedures, and quality standards while promoting a culture of accountability and ownership.
Additional Competencies Expected from a Senior Teamember
Stakeholder Management
- Ability to influence stakeholders and drive alignment across multiple functions.
- Strong customer relationship management skills.
- Confident handling of challenging discussions and escalations.
Ownership & Accountability
- Takes end-to-end responsibility for service performance within assigned scope.
- Proactively identifies risks before they impact customers.
- Drives actions to closure and follows up on commitments.
Leadership Without Direct Authority
- Coaches and supports team members.
- Acts as a role model for operational excellence.
- Facilitates knowledge transfer and best-practice sharing.
Analytical & Continuous Improvement
- Uses data to identify trends in inflow, backlog, and operational performance.
- Drives process simplification and automation opportunities.
- Performs root cause analysis and implements sustainable solutions.
Qualifications
Education:
- University Degree, preferably in a discipline involving numbers and/or logical thinking
Experience:
- Experience of min 3 years of experience in work in logistics, back-office operations and or accounting functions
- Experience in a Shared services center environment is an advantage
- We will consider a lower experience in lieu of skillsets and attitude. Do not hesitate to apply!
Technical skills/knowledge:
- Experience with ERP/CRM/ FO or BO systems will be useful
- Strong analytical skills
- Strong interpersonal skills
- PC literate (MS-office tools, etc.)
- Good Excel skills is necessary
- Knowledge of any programming, app development experience would be a huge benefit
Language ability:
- English - verbal and written
Soft skill:
- Communication skills
- Teamwork
- Problem-solving
- Commitment
- Flexibility
- Initiative / creativity
- Experience in working with tight deadlines
- Experience in working in a service-driven environment
Additional Information
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Our Benefits
- 25 annual paid leave
- Flexible working hours
- Food vouchers
- Transportation allowance
- Additional medical & dental insurance
- Life insurance
- Sports card with 90/10 coverage
- Various learning & development opportunities
- Yearly performance evaluation plans
- Social clubs & Wellbeing initiatives
- Team buildings & social events
- Employee Referral Program
