What you'll be doing
- Lead, develop, optimize the IT Governance framework of Unicredit Bulgaria- Bank and Subsidiaries.
- Act as a strategic advisor to the CIO and help with the adoption of the best ICT Governance practices within the organization – including way of working between the technical teams, cooperation and discipline while following the defined processes.
- Oversee, continuously adapt, align with Unicredit Group the IT service management processes, including: change, incident, problem, configuration, availability, capacity, IT Financials and vulnerabilities management, transform the SDLC process.
- Monitor the project portfolio, ICT budget and availability of critical IT services by keeping the Service Monitoring processes and tools in best conditions.
- Define and monitor performance indicators, analyse results and provide management reporting;
- Act as a key contact for management escalations and collaborate with stakeholders across the Bank;
- Ensure compliance with internal policies, regulatory, security and risk management requirements.
What you'll need to succeed
- Master degree in Technology, Computer Science, Engineering or a related field;
- At least five years of relevant experience in IT Service management, Project management, IT related function in the Banking/Financial sector
- Proven people leadership;
- Strong knowledge of IT governance, IT service management and project portfolio management;
- Knowledge of recognised project management methodologies, such as PMI;
- Ability to build consensus, manage priorities and handle senior-level escalations;
- Fluency in written and spoken English and Bulgarian languages.
What you'll get in return
- Christmas bonus;
- Performance bonuses;
- Food vouchers;
- Preferential terms on loans;
- 25 days holiday leave;
- Аdditional holiday leave and birthday gift;
- Additional day-off for volunteering;
- Refer-A-Friend Program;
- Flexible working hours & work from home options;
- Additional health and life insurance;
- MultiSport cards and fitness centers in our Head offices;
- Corporate recreational facilities;
- and many more.
