HRS Bulgaria
Senior Performance Reporting Analyst
Sofia
full-time
Between 2000 and 3000 EUR

Senior Performance Reporting Analyst

Sofia full-time Between 2000 and 3000 EUR

About us

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

For one of our trusted international partners a company delivering innovative global business solutions we are currently looking for a Senior Performance Reporting Analyst to join a newly established and fast-growing team.

HRS Recruitment Services has License 2525 valid from 26.04.2018

Responsibilities

Take ownership of reporting and analytics outputs that support performance optimization and operational efficiency;
Drive improvements in reporting processes, structure, and data clarity across the organization;
Design, develop, and maintain reports and dashboards that track key operational KPIs and performance indicators;
Prepare and deliver regular insights related to workforce performance, scheduling adherence, and service levels;
Analyze trends, deviations, and patterns in data, translating findings into clear recommendations for stakeholders;
Work closely with cross-functional teams to understand their reporting needs and deliver tailored data solutions;
Support stakeholders with timely escalations, risk visibility, and data-backed paths to resolution;
Act as a point of reference for reporting-related topics, contributing to knowledge sharing and best practices within the team;
Communicate data in a structured and compelling way, helping stakeholders understand the story behind the numbers.

Requirements and necessary skills

At least 5 years of experience in reporting or data analysis, ideally within a customer service, sales, or operational environment;
Experience in a senior or coordinating role, such as mentoring colleagues, leading reporting initiatives, or acting as a subject-matter expert;
Strong analytical mindset with the ability to turn complex data into actionable insights;
Hands-on experience with reporting and visualization tools such as Excel, Power BI, Tableau, or similar;
Confidence in presenting insights to management and working with multiple stakeholders;
Strong communication skills and a proactive, solution-oriented approach.

We offer

Competitive remuneration package;
Regular working schedule, Monday to Friday;
Attractive benefits package;
Supportive and collaborative team environment;
25 days of paid annual leave;
Modern office in a convenient location close to public transport;
Long-term career growth opportunities within an international organization;
Team buildings and internal events;
Opportunity to contribute to process improvements;
Opportunities for professional upskilling and knowledge sharing

Contact Information

Phone: 02 419 14 14