ABOUT DRAFTKINGS
At DraftKings, AI is becoming an integral part of both our present
and future, powering how work gets done today, guiding smarter
decisions, and sparking bold ideas. Its transforming how we
enhance customer experiences, streamline operations, and unlock new
possibilities. Our teams are energized by innovation and readily
embrace emerging technology. Were not waiting for the future to
arrive. Were shaping it, one bold step at a time. To those who see
AI as a driver of progress, come build the future together.
THE CROWN IS YOURS
As a Senior Technical Operations Engineer, you'll join our
growing IT Platform Operations Team to scale and support the
enterprise platforms that power DraftKings. You'll play a key
role in optimizing systems like Gemini Enterprise, n8n, and Zapier,
delivering seamless experiences for employees across the company.
This is a high-impact, hands-on role where you'll troubleshoot
critical issues, lead platform integrations, and drive automation,
all while collaborating across functions to build reliable, secure,
and scalable systems.
WHAT YOU'LL DO
Manage and support enterprise SaaS platforms, ensuring
availability, performance, and compliance.
Lead complex troubleshooting and incident response, including
vendor escalation and RCA documentation.
Leverage automation and AI tools such as Gemini Enterprise, n8n,
and Zapier to reduce manual effort and streamline workflows.
Translate business needs into scalable configurations for RBAC,
permissions, and group-based access controls.
Build secure, API-based system integrations and participate in
on-call rotations to provide real-time platform support.
Execute change control processes for upgrades, patches, and
rollbacks in high-availability environments.
WHAT YOU'LL BRING
Bachelor's degree in Computer Science, Information Technology
or a related technical field.
At least 3 years of experience in enterprise IT operations
supporting critical SaaS platforms.
Proficiency in user and access management at scale, including RBAC
and permissioning models.
Experience writing JavaScript for automation, integrations, and
platform customization.
Demonstrated ability to apply AI-powered platforms and automation
tools to improve workflows and reduce manual effort.
Proven troubleshooting skills with the ability to drive resolution
through collaboration and clear communication.
#LI-TK1
#LI-HYBRID
JOIN OUR TEAM
Were a publicly traded (NASDAQ: DKNG) technology company
headquartered in Boston. As a regulated gaming company, you may be
required to obtain a gaming license issued by the appropriate state
agency as a condition of employment. Dont worry, well guide you
through the process if this is relevant to your role.
READY TO OWN WHAT'S NEXT?
We know finding a new job can be intimidating. Don't let
imposter syndrome stop you from applying! Even if you don't
think you tick off every box in this job description, we'd
still love for you to apply or join our Talent Community.
DraftKings is proud to be an equal-opportunity employer. We do not
tolerate discrimination of any kind and are committed to providing
equal employment opportunities regardless of your gender identity,
race, nationality, religion, sexual orientation, status as a
protected veteran, or status as an individual with a
disability.
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