### The Crown Is Yours
As a Senior Technical Operations Engineer, you'll join our growing IT Platform Operations Team to scale and support the enterprise platforms that power DraftKings. You'll play a key role in optimizing systems like Gemini Enterprise, n8n, and Zapier, delivering seamless experiences for employees across the company. This is a high-impact, hands-on role where you'll troubleshoot critical issues, lead platform integrations, and drive automation, all while collaborating across functions to build reliable, secure, and scalable systems.
### What You'll Do
* Manage and support enterprise SaaS platforms, ensuring availability, performance, and compliance.
* Lead complex troubleshooting and incident response, including vendor escalation and RCA documentation.
* Leverage automation and AI tools such as Gemini Enterprise, n8n, and Zapier to reduce manual effort and streamline workflows.
* Translate business needs into scalable configurations for RBAC, permissions, and group-based access controls.
* Build secure, API-based system integrations and participate in on-call rotations to provide real-time platform support.
* Execute change control processes for upgrades, patches, and rollbacks in high-availability environments.
### What You'll Bring
* Bachelor's degree in Computer Science, Information Technology or a related technical field.
* At least 3 years of experience in enterprise IT operations supporting critical SaaS platforms.
* Proficiency in user and access management at scale, including RBAC and permissioning models.
* Experience writing JavaScript for automation, integrations, and platform customization.
* Demonstrated ability to apply AI-powered platforms and automation tools to improve workflows and reduce manual effort.
* Proven troubleshooting skills with the ability to drive resolution through collaboration and clear communication.
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### Join Our Team
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
Ready to Own What's Next?
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We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
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