Social Media Content Review Analyst with Belarusian and English
София, работа от вкъщи
длъжност на пълно работно време

Social Media Content Review Analyst with Belarusian and English

София, работа от вкъщи длъжност на пълно работно време

Описание на позицията

For our customer, one of the biggest BPO companies in the world with an office in Sofia we are looking for a Social Media Content Analyst with Belarusian and English.


Responsibilities:

• Assist our community and help resolve inquiries empathetically;
• Respond to user inquiries with speed, empathy and accuracy;
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users;
• Become and remain knowledgeable about client’s products and community standards;
• Make well-balanced decisions to be an advocate for our community;
• Display a commitment to doing what’s right for our community and support the client’s mission;
• Investigate and resolve issues that are reported on clients sites such as requests for account support and reports of potentially abusive content;
• Analyze and use relevant data to develop ways to improve the overall user experience on the site;
• Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site;
• Review the reported content within agreed turnaround times and standards of quality;
• Identify inefficiencies in workflows and suggest solutions;
• Recognize trends and patterns and escalate issues outside our company policy to the global team.


Qualifications:

• Fluent reading and writing skills in Belarusian;
• Proficiency in English;
• Awareness of political and social situation in Belarus;
• Knowledge of modern culture, interest in current events, pop culture and history of Belarus;
• Reason and Analytical Capabilities;
• Open for shift working system – morning, evening and night shifts (Monday - Sunday).


They will give you:

• Stable job and career development opportunities;
• Attractive salary;
• Full paid training;
• Additional health insurance & Transportation allowance;
• Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.);
• Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the • office);
• Positive international working environment (Relax zones, PlayStation and billiard corners);
• Support and learning;
• Employee referral bonuses & Recognition programs.


We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).

VCD