Software Onboarding Advisor with French or German (Hybrid)

Sofia, Work from home full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients, a global leader in B2B sales services, specializing in driving revenue
growth and digital transformation through strategy, talent, and technology, we are looking for
- Software Onboarding Advisor with French or German (Hybrid).

Responsibilities

*Guide new clients through the onboarding process, ensuring a smooth and successful start
with our software solutions;
*Develop and maintain strong client relationships through in-person meetings to drive product
adoption and engagement;
*Monitor customer progress across key stages, from initial setup to full license activation;
*Provide professional guidance on product best practices to help clients maximize value and performance;
*Keep client information, interactions, and case activities accurately updated in the CRM system;
*Support fast and effective resolution of client issues by troubleshooting and collaborating
with internal teams when necessary.

Requirements and necessary skills

*Fluency in French or German and English, with strong written and spoken communication skills;
*At least two years of experience in customer support or BPO environments, preferably
within the technology or software sector;
*Solid proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel;
*Excellent interpersonal, organizational, and project coordination skills;
*Experience working with CRM systems and managing customer cases or service tickets;
*Customer-oriented mindset with strong analytical thinking and a consultative approach to
improving client experience.

We offer

*Monday-Friday standard working hours (hybrid model);
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (on top of salary);
*Bonuses for major life events (marriage, childbirth, graduation);
*Health and dental insurance, plus life insurance coverage;
*Performance-based bonuses;
*Office near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).

Contact Information

Phone: 0884978869

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