Storage Engineer I with German
София
длъжност на пълно работно време

Storage Engineer I with German

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.

Отговорности

We are looking for a Storage Engineer I with German (SCE) to join our team.

Your primary responsibility will be to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. The SCE is the first level of technical support to the customers. On receipt of a service request the SCE researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes.

How you'll make your mark:

Successfully resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems via telephone and e-support;

Managing customer expectations by taking into consideration the entitlement and identifies customer problems;

Keeping customers informed, sets and follows commitments, keeps precise case documentation and case ownership;

Articulating both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS);

Proactively assisting customers to avoid or reduce problem occurrence;

Engaging team members for support as required to ensure internal or external business and end user SLA demands are met.

Изисквания и необходими умения

High School: completion of post- primary level education prior to University study;

0-1 year experience in relevant technologies and customer environments;

Excellent verbal and written communication skills in German and English language;

Excellent analytical and problem solving skills;

At least basic knowledge in software and hardware, computing and/or storage and peripheral devices;

Superior customer service skills;

Phone and remote support experience is considered an advantage;

Experience in troubleshooting in a technical environment is considered an advantage.

Ние Ви предлагаме

A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element! Want to know more about it?

Join us and make your mark!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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