**All interviews will be conducted remotely (online or by
Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in New York and Shanghai. Their innovative tech-focused products are listed as one of the best inventions for 2019.
Join one of the fastest-growing femtech start-ups and work with people passionate about improving the lives of women around the world!
Organize the customer care team, prioritize workloads, gather, and
Help customer care advisors improve their skills and KPIs.
Handle challenging cases, research requests and ensure clients receive the highest level of customer service.
Execute regular reporting, monthly presentations, and quality evaluation.
Collaborate with the Team Manager and the client.
Meet predetermined targets and represent the company in a professional manner.