Pontica Solutions
50 - 300 служителя Кандидатстване
Supervisor with English (femtech start-up)
София
длъжност на пълно работно време

Supervisor with English (femtech start-up)

София длъжност на пълно работно време

За нас

**All interviews will be conducted remotely (online or by phone).

Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in New York and Shanghai. Their innovative tech-focused products are listed as one of the best inventions for 2019.

Join one of the fastest-growing femtech start-ups and work with people passionate about improving the lives of women around the world!

Отговорности

Organize the customer care team, prioritize workloads, gather, and centralize knowledge.
Help customer care advisors improve their skills and KPIs.
Handle challenging cases, research requests and ensure clients receive the highest level of customer service.
Execute regular reporting, monthly presentations, and quality evaluation.
Collaborate with the Team Manager and the client.
Meet predetermined targets and represent the company in a professional manner.

Изисквания и необходими умения

Proven working experience as a Supervisor, SME, or relevant role in the BPO sector.
Strong organizational skills with the ability to prioritize tasks and manage time effectively.
Excellent communication, people management, problem-solving, and decision-making skills.
Reliable, positive and target driven professional curious about technology/femtech/ health/ well-being.
MS Office, in particular, Excel.
Fluent in English.

Ние Ви предлагаме

An attractive remuneration, annual review + annual bonus. Referral bonuses.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Work with experienced professionals from UK, USA and China.
Trainings and extensive performance improvement programs.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.
Zaplatomer