Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Troubleshoot/Diagnose customer issues and drive satisfactory
resolution.
Ensure consistent customer satisfaction.
Provide Case Management and Solution Management support.
Case Management: Ensuring timely identification and resolution of
reported issues.
Solutions Management: Ensuring optimum performance of customer
solutions.
Ability to multitask and work independently when required, with
little supervision or direction.
Excellent communication skills and interpersonal skills.
Formulate action plans (technical and operational) for analyzing
and resolving reported issues.
Assign and ensure appropriate department is assigned to the
reported issue.
Escalate issues as needed to ensure a timely resolution to customer
reported issues.
Validate customer issues in remote lab when needed.
Work effectively in a team environment including Aruba and Customer
colleagues, QA, engineers, and field organizations.
Телефон: +359 2 815 2030
