Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a visionary company, offering technical
solutions and customer
experience services worldwide. We are looking for bright,
team-oriented, tech-savvy,
analytical thinkers for the role of Tech Help Desk Representative
with Turkish, Hungarian, Czech, French, German, and English.
Essential Duties and Responsibilities:
* Handling users’ questions, issues and requests;
* Diagnosing and offering solutions to users’ requests and
issues;
* Keeping detailed account of every interaction and maintaining the
database up-to-date;
* Striving to provide the best customer experience and achieve
quality standards;
* Taking note of the most common issues and requests;
* Reporting on frequently-occurring issues and reporting to your
team leaders;
* Assisting other colleagues and supporting them in their efforts
to achieve pre-set targets.
Телефон: 0885 865 066
