Elevate Your Career at Sutherland, Bulgaria!
Are you ready to dive into the exciting world of technology and
customer service? Sutherland Bulgaria is actively seeking
enthusiastic Tech Support Advisors specializing in antivirus
software. If you have a passion for providing top-notch technical
support and want to collaborate with global leaders in IT security,
this is your opportunity!
Job Description
Antivirus Support Specialist: Deliver superior customer support for
antivirus software, managing inquiries about accounts,
subscriptions, and technical issues through phone and remote
sessions.
Problem Solver: Efficiently resolve customer issues related to
software purchases, renewals, account management, and refunds,
ensuring a smooth experience.
Technical Expert: Guide customers through the installation,
reinstallation, and troubleshooting of antivirus programs, ensuring
maximum security and functionality.
Qualifications
Excellent verbal & written skills in French (B2H/C1 Level) and
good verbal & written skills in English (B2 Level).
Previous experience in Customer Service is an advantage.
Intermediate technical PC knowledge and ability to multitask.
Communication skills and ability to maintain a good relationship
with customers, assisting them in finding the best solution.
Positive attitude and great interpersonal skills, with a can do
attitude.
Ability to present complex information in a simple and
understandable way.
Additional Information
Fixed working hours from 10:00 to 19:00, Monday to Friday, with no
weekend shifts.
Flexible work-from-home options.
World-class online initial training to get you started.
Stable job with a long-term contract.
Comprehensive health and life insurance.
21 days of paid annual leave.
Food vouchers.
Defined career paths with a focus on technical growth.
