Elevate Your Career at Sutherland Bulgaria!
Are you ready to dive into the exciting world of technology and
customer service? Sutherland Bulgaria is actively seeking
enthusiastic Tech Support Advisors specializing in antivirus
software. If you have a passion for providing top-notch technical
support and want to collaborate with global leaders in IT security,
this is your opportunity!
Your Role:
Antivirus Support Specialist: Deliver superior customer support for
antivirus software, managing inquiries about accounts,
subscriptions, and technical issues through phone and remote
sessions.
Problem Solver: Efficiently resolve customer issues related to
software purchases, renewals, account management, and refunds,
ensuring a smooth experience.
Technical Expertise: Guide customers through the installation,
reinstallation, and troubleshooting of antivirus programs, ensuring
maximum security and functionality.
Who We’re Looking For:
Excellent verbal & written skills in French (B2H/C1 Level).
Good verbal & written skills in English (B2 Level).
Previous experience in Customer Service is an advantage.
Intermediate technical PC knowledge and ability to multitask.
Communication skills and ability to maintain a good relationship
with customers, assisting them in finding the best solution.
Positive attitude and great interpersonal skills, with a “can do”
attitude.
Ability to present complex information in a simple and
understandable way.
What You’ll Get:
Fixed working hours from 10:00 to 19:00, Monday to Friday, with no
weekend shifts.
Flexible work-from-home options.
World-class online initial training to get you started.
Stable job with a long-term contract.
Comprehensive health and life insurance.
24 days of paid annual leave, 3 of which are wellness days.
Generous daily paid breaks of 1.5 hours.
Food vouchers.
Defined career paths with a focus on technical growth.
Competitive salary.
Why Join Us:
Efficient digital onboarding and employee services through
eSignature.
Employee assistance program with 24/7 access to psychological
support.
Exclusive discounts via our employee discounts portal.
Lucrative employee referral program.
Vibrant rewards and recognition program.
Relocation package for those moving to join us.
Parking available as per company policy.
Multisport card for health and fitness benefits.
Continuous learning with access to in-house training and
certification opportunities.
Frequent employee wellness and engagement events.
Gifts for significant life events like births or adoptions.
Participation in CSR activities and team building.
Exposure to global business practices and industry expertise.
Ready to Take the Leap?
If you’re enthusiastic about antivirus software support and eager
to advance your technical skills, apply now and join the Sutherland
Bulgaria team! Let’s achieve greatness together in a supportive and
dynamic environment.