Technical Support Dispatcher
Бургас, Варна, Пловдив, София
длъжност на пълно работно време

Technical Support Dispatcher

Бургас, Варна, Пловдив, София длъжност на пълно работно време

За нас

In 2022, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Technical Support Dispatcher to join Axway's family. Are you ready? Join us now!!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform enterprises of all sizes - more than 11,000 in 100 countries at last count. Axway revitalizes heritage IT infrastructures to enable brilliant digital customer experiences, unlock new business innovation and capabilities, and put companies on a secure, future-proof path for growth.

You'll exchange ideas with a culturally rich global community of over 1,800 members who connect remotely or show up onsite in virtually every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to serve as a reminder that you're not alone on your journey, and that every day, you've taken one more step forward. With Axway, you'll go far because we're better together. Learn more: www.axway.com.

This position is responsible for answering all phone requests for technical support, and eventually resolving customer questions. This is a highly visible position that serves as a primary Global Support interface between Axway and the Axway customer base. It is a key role in defining the customer’s impression of Axway. The Technical Support Specialist will be available for 24x7 shift rotation or on emergency unscheduled off-hours.

Отговорности

• Focal point for all phone inquiries providing assistance to ensure all calls are processed accurately and efficiently;
• Advise customers of ticket status;
• Apply customer service policies and procedures;
• Enter all requests accurately into the CRM tool to facilitate the identification of issues and process improvements;
• Ability to work Level I type support tickets when not taking calls from customers

Изисквания и необходими умения

• Self-starter with a strong desire to provide superior customer service;
• The ability to interact professionally with both internal and external contacts;
• Demonstrate the ability to work independently and as a team member;
• Excellent communication skills both writing and verbal capabilities;
• Analytical, problem-solving and troubleshooting skills;
• Desire to build technical skills and interested in pursuing a technical career path;
• Available for 24x7 shift rotation or on emergency unscheduled off-hours.

Информация за контакт

Телефон: +359 2817 8300

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