Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a fast-growing company driven to provide
creative and innovative
solutions in the tech-field. We are looking for customer-friendly,
eager and flexible creative
thinkers for the role of Technical Support Engineer Tier 2.
Essential Duties and Responsibilities:
* Communicating with end users, system administrators and solution
integrators via phone,
email, and/or chat and striving to get to the core of their
needs;
* Utilizing your knowledge of company’s products and guidelines to
determine what steps
need to be taken to resolve the identified issue;
* Providing support and guidance and resolving the issue in an
appropriate time frame;
* Identifying urgent escalated cases, diagnosing and reaching the
issue further in a lab
experiment, sharing your findings and seek guidance from your
superiors as needed;
* Keeping up-to-date documentation for each case and using it for
future reference;
* Mentoring junior colleagues when needed and sharing your
observations and knowledge in
order to improve overall performance of the team.
Телефон: 0885 865 066
