Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
We're currently looking for a Technical Support Engineer with
Polish and English to join our team.
As the customer is at the center of everything we do in Global Remote Services, your primary responsibility as a part of of the team will be to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. You'll be the first level of technical support to the customers. On receipt of a service request the you'll research for a solution through remote diagnosis, documentation and/or knowledge databases within agreed time-frames.
Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.
How you'll make your mark:
Timely responding to customers inquiries;
Logging cases, providing information & troubleshooting to solve customer problems according company KPIs for the business;
Keeping customers informed, setting and following commitments, keeps precise case documentation and case ownership;
Timely elevating and/or escalating to next level when the case is complete;
Managing multiple tasks or cases simultaneously with minimal supervision,
Active and self-paced improvement of technical and business process knowledge.