Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Hewlett Packard Enterprise (HPE) creates new possibilities for
technology to have a meaningful impact on people, businesses,
governments and society. HPE invents, engineers, and delivers
technology solutions that drive business value, create social
value, and improve the lives of our clients. Our service
excellence, with consistent globally delivered standardized
services guarantees clients peace of mind, while our ability to
drive innovation ensures clients a compelling strategy for the
future. Now we are looking for Experienced Support Engineer with
excellent Romanian language knowledge to join our dynamic team,
part of Customer Solution Center Sofia /CSC/.
The customer is at the center of everything we do in Global Remote Services. From Warranty to high availability Datacenter wide contracts, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.
The primary responsibility of the Technical Support Engineer is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. She/he is the first level of technical support to the customers. On receipt of a service request the Engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed time-frames.
How you'll make your mark:
Timely responds to customers inquiries.
Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business
Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
Timely elevates and/or escalates to next level when the case is complete
Manages multiple tasks or cases simultaneously with minimal supervision
Active and self-paced improvement of technical and business process knowledge
Working Schedule – shifts