Be the spark that brightens days and ignite your career with TTEC’s
award-winning employment experience. As a Technical Support
Specialist - French-English, working hybrid in Bulgaria, you’ll be
a part of creating and delivering amazing customer experiences
while you also #experienceTTEC, an award-winning employment
experience and company culture.
What You’ll be Doing
Do you have a passion for technology and helping others? In this
role, you’ll be troubleshooting with customers and helping to
resolve their issues with a smile. You’ll collaborate internally
with other team members to ensure you make the difference between
their customer experience being just average or an exceptional one.
You’ll be able to recognize, apply and explain your product or
service knowledge.
During a Typical Day, You’ll
Bring your passion and love for technology to know what’s going on
with the latest technology products and help customers
Follow up on specific issues and resolve to completion
What You Bring to the Role
6 months technical support and troubleshooting experience
Basic level of knowledge and experience with moderating computer
software or hardware related issues
Great written and verbal communication skills in
French-English
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus
opportunities, and benefits you'd expect and maybe a few that
would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you
can be confident in providing the highest level of technical
service support possible. And we trust you already have the
necessary ingredient that can’t be taught – a caring and supportive
nature that will shine through as you help customers. You’ll also
have a chance to make great new friends within the TTEC community
and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success
of the customer experience as well as the overall success of the
team.
About TTEC
Our business is about making customers happy. That’s all we do.
Since 1982, we’ve helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world’s leading
iconic and disruptive brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique way.